Last Updated: [9/8/2025]
Thank you for visiting us! Merlin Entertainments Group Florida LLC a/k/a LEGOLAND Florida and its licensees, assigns, directors, officers, employees, agents, subsidiaries and affiliates (collectively, “we,” “our” or “us”) are pleased to provide to “you” certain websites (“Sites”), software, applications, content, products, and services (collectively, “Services”) through LEGOLAND® Florida Water Park, SEA LIFE® Aquarium, or Peppa Pig Theme Park Florida (each, an “Attraction“).
These Terms and Conditions (these “Terms”) contain the rules and restrictions that govern your use of our Services. These Terms form a binding agreement between you and us. BY EXPRESSLY AGREEING TO THESE TERMS OR BROWSING THE SERVICES, YOU REPRESENT THAT (i) YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS; (ii) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH US; (iii) YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS PERSONALLY; AND (iv) IF YOU ARE USING THE SERVICES ON BEHALF OF A COMPANY OR OTHER ENTITY, (1) YOU AGREE THAT “YOU” INCLUDES YOU AND THAT ENTITY, (2) YOU ARE AN AUTHORIZED REPRESENTATIVE OF THE ENTITY WITH THE AUTHORITY TO BIND THE ENTITY TO THESE TERMS, AND (3) YOU AGREE TO THESE TERMS ON THE ENTITY’S BEHALF. YOU SHOULD NOT ACCESS OR USE THE SERVICES UNLESS YOU AGREE TO BE BOUND BY ALL THESE TERMS. Your use of our Services is subject to additional policies we may publish from time to time (“Policies”), including our Privacy Policy. If these Terms are inconsistent with the Policies, the Policies shall control with respect to the relevant subject matter.
PLEASE REVIEW SECTION 29 (DISPUTE RESOLUTION) CAREFULLY, AS IT CONTAINS TERMS THAT AFFECT YOUR LEGAL RIGHTS. DISPUTES BETWEEN YOU AND US MUST BE RESOLVED ON AN INDIVIDUAL BASIS, AND BOTH PARTIES WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS OR REPRESENTATIVE ACTION. IN ADDITION, IF EITHER PARTY FILES A LAWSUIT IN COURT, THE OTHER PARTY MAY ELECT RESOLVE THE DISPUTE THROUGH BINDING ARBITRATION. ADDITIONAL DETAILS REGARDING THIS PROVISION ARE SET FORTH BELOW.
1. User Requirements
1.1. To use our Services, you represent that you are at least 18 years old and of legal age to form a binding contract. Minors under 18 and at least 13 years old are only permitted to use our Services with the permission of a parent or legal guardian and under their direct supervision. Except as outlined in these Terms, children under 13 years old are not permitted to use our Services. Products for children’s use may be sold through our Services. However, these products are intended for sale to adults. Certain Services may be intended for individuals of certain ages. By using our Services, you certify that you are old enough to view, use, own, or receive them. We are not responsible for third-party content that you may find offensive, indecent, or objectionable.
1.2. You may not use our Services if (a) you cannot enter into a binding contract with us, (b) you are located in a country embargoed by the U.S. or other relevant country, (c) you are on any agency list of prohibited persons or entities, such as the U.S. Treasury Department’s list of Specially Designated Nationals, or (d) you are banned from using our Services by us, in our sole discretion.
2. Rules and Restrictions
2.1. You agree to use our Services for your own use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with these Terms, the Policies, and all laws and regulations applicable to you. If your use of our Services is prohibited by any applicable laws, then you are not authorized to use our Services. We are not responsible if you use our Services in a way that breaks the law.
2.2. Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through our Services may be governed by separate rules. If the rules for any Promotions conflict with these Terms, the Promotions rules shall govern.
2.3. When using our Services, you agree not to (i) violate any of these Terms, the Policies, or applicable laws and regulations, (ii) circumvent or attempt to circumvent any of these Terms, the Policies, or other rules, including the Promotions rules, (iii) engage in unauthorized or unsolicited advertising or junk or bulk email, (iv) collect personal data from other users or use any such information collected from our Services, (v) engage in any conduct that is likely to cause a security breach, (vi) conceal your IP address or otherwise impersonate or misrepresent your identity or your affiliation with any person or entity, (vii) violate or interfere with the proper functioning or security of any computer network, (viii) run any form of auto-responder or “spam” on our Services, any process that runs or is activated while you are not using our Services, or any process that otherwise interferes with the proper functioning of our Services (including by placing an unreasonable load on our Services’ infrastructure through overloading, “flooding,” “mail bombing,” or crashing our Services), (ix) potentially harm our Services, including but not limited to, the violation of any security features of our Services, use of manual or automated software or other means to access, “crawl,” “scrape,” or “spider” any page, data, or portion of or relating to our Services, or the introduction of viruses, worms, or similar harmful code into our Services, (x) copy or store any significant portion of the content on our Services without our written consent, (xi) decompile, reverse engineer, or otherwise obtain the source code or underlying information of or relating to our Services, (xii) buy any products that you are not legally allowed to purchase or use, (xiii) abuse any Promotions, discounts, or other benefits offered by us or manipulate the price of any listed products or interfere with listings, or (xiv) assist or encourage others to engage in any prohibited activities above.
In addition to any other remedies available to us, a violation of any of the foregoing is grounds for (i) cancellation of your purchases of products or (ii) suspension or termination of your access or use of our Services.
If we become aware of any possible violations by you of these Terms, we reserve the right to investigate such violations. If, because of the investigation, we believe that criminal activity has occurred, we reserve the right to refer the matter to, and to cooperate with, all applicable legal authorities. We are entitled, except as prohibited by applicable law, to disclose any information or materials on or in our Services in our possession in connection with your use of our Services to (i) comply with applicable laws, legal process, or governmental request, (ii) enforce these Terms and Policies, (iii) respond to your requests for customer service, or (iv) protect the rights, property, or personal safety of us, our users, or the public, and all enforcement or other government officials, as we, in our sole discretion, believe to be necessary or appropriate.
3. Privacy
3.1. Our Privacy Policy provides information about how we collect, use, and disclose your personal information when you access, visit, or use our Services. In connection with your use of our Services, you acknowledge and agree that we may collect, access, use, preserve, and disclose your personal information as described in our Privacy Policy. The Privacy Policy is part of and is governed by these Terms, and, by agreeing to these Terms, you agree to be bound by the terms of the Privacy Policy.
4. Communications
4.1. You consent to receive communications from us electronically, such as emails, texts, mobile push notices, and notices and messages on or via our mobile application (the “App”), our Services (“Push Messages”), and, where required by law, we will obtain your opt-in consent to deliver such Push Messages. You acknowledge that, when you use the App, your wireless service provider may charge you fees for data, text messaging, or other wireless access, including in connection with Push Messages. Please check with your wireless service provider to determine what fees apply to your access to and use of our Services, including your receipt of Push Messages from us. You are solely responsible for any fee, cost, or expense that you incur to download, install, or use our Services on your mobile device, including for your receipt of Push Messages. You also acknowledge and agree that all terms and conditions, agreements, notices, disclosures, and other communications and documents that we provide to you electronically constitute and shall have the same legal effect as “in writing.” The foregoing does not affect your statutory rights, including but not limited to the Electronic Signatures in Global and National Commerce Act at 15 U.S.C. §7001 et seq. (“E-Sign”).
4.2. You agree that we may communicate with you at any email address or telephone number that you provide us to (i) resolve a dispute, (ii) collect a debt, (iii) poll your opinions through surveys or questionnaires, (iv) notify you regarding order, payment, and delivery updates, (v) send you authentication texts, or (vi) as otherwise necessary to enforce these Terms, the Policies, applicable laws and regulations, or any other agreement we may have with you. Standard text messaging charges applied by your mobile phone carrier will apply to text messages that we send.
4.3. If you would like to receive our marketing materials via mobile texts and alerts, you may sign up to do so. By signing up, you acknowledge that we may send you promotional messages or other mobile messages from or on behalf of us, including one-time passcodes, notifications regarding your orders, our promotional messages, and abandoned cart reminders (enabled by using cookies we collect as described in the Policies) at the mobile number you provide us. Opting in for a program does not entail automatic opt-in for another. Message frequency varies, and carriers are not liable for any delays or undelivered messages. Message and Data Rates may apply.
4.4. You acknowledge that you are not required to consent to receive marketing texts as a condition of using our Services. If you wish to opt out of SMS texts from us, you can revoke your consent in any reasonable manner, including by replying to a text from us with the words “STOP,” “QUIT,” “REVOKE,” “OPT OUT,” “CANCEL,” “UNSUBSCRIBE,” or “END.” We will honor your request within ten business days of receiving the request, and, within seconds of receiving your request, we may send a non-promotional, single confirmation text to acknowledge your opt-out request.
4.5. However, you acknowledge that opting out of receiving texts may impact your use of our Services. If you would like to resume the subscription, reply “UNSTOP” to the corresponding number. We will not share your consent, opt-in, and opt-out records with any third parties other than text messaging service providers and aggregators.
4.6. If you wish to opt out of marketing emails, you can unsubscribe from our marketing email list by following the unsubscribe options in the marketing email itself.
4.7. Our communications with you may be through a third-party service provider. You acknowledge and consent that, subject to our Privacy Policy, your communications with us or our agents may be recorded, monitored, and stored for quality control and training purposes or to protect your or our interests.
5. Ownership
5.1. You acknowledge and agree that all materials displayed, performed, or available on or through our Services, including but not limited to text, graphics, data, articles, photos, images, illustrations, and User Submissions (collectively, “Content”), are protected by copyright or other intellectual property laws. You undertake to comply with all copyright notices, trademark rules, information, and restrictions contained in the Content and not to copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, or otherwise use for any purpose any Content not owned by you without the prior consent of the owner of that Content.
5.2. You acknowledge and agree that we own or license our Services. You undertake not to modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, or otherwise exploit any of our Services, except as expressly provided in this Section.
5.3. Subject to your compliance with these Terms and all applicable policies, rules, and guidelines and your payment of any applicable fees, we grant you a limited, nonexclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of our Services for the sole purpose of using our Services. All rights not expressly granted to you in these Terms, or in any policies or guidelines, are reserved and retained by us or our licensors, suppliers, publishers, rightsholders, or other Content providers. The licenses granted by us terminate if you do not comply with these Terms or any applicable policies, rules, or guidelines.
5.4. You may not make any commercial use of any of the information provided on our Services or make any use of our Services for the benefit of another business unless explicitly permitted by us in advance. You may not solicit, advertise for, or contact in any form users for employment, contracting, or any other purpose not related to our Services. If you violate this provision, we reserve the right to refuse service or cancel purchase transactions in our discretion.
6. Third-Party Risks
6.1. The Services may contain links or connections to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the Content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or services. In addition, we will not and cannot monitor, verify, censor, or edit the Content of any third-party website or service. You acknowledge and agree that we are not responsible for any risks resulting from your access to or use of any third-party websites or services. We encourage you to be aware when you leave our Services and to read the terms of use and privacy policy of each third-party website or service that you visit or use.
7. Tickets
7.1. A “ticket,” as used in these Terms, whether single or multi-park, refers to a physical or digital pass that grants the holder the right to enter and access rides, shows, and other entertainment offerings within one or more of our Attractions for a specific date, time, and location. Tickets are valid only for the Attraction, date, and time (if applicable) stated on the ticket or voucher and are redeemable solely at the indicated location. However, where available, guests may upgrade their ticket at select Attractions to a different date by paying a specified upgrade fee and any processing fee, subject to availability and blockout dates.
7.2. Tickets purchased online or in advance are nonrefundable, non-transferable, not for resale, and cannot be combined with any other coupon, offer, promotion, voucher, discount, reward program, all-inclusive offer, exclusive event, or concert, nor can they be exchanged for cash. A binding contract is formed upon completion of the booking confirmation process, and each ticket admits one person to the specified Attraction. All sales are final unless the event is canceled, in which case refunds will be issued according to our policies. No refunds or rain checks will be issued for unused, expired, or lost tickets, or in the event of inclement weather, and lost or stolen tickets will not be replaced. Photocopies of tickets or vouchers will not be accepted. Tickets used fraudulently or not as intended will be confiscated without refund and may be subject to prosecution.
7.3. Entry at an Attraction is subject to all rules and regulations posted at the park or in the guide of each Attraction. We reserve the right to refuse admission or require guests to leave the premises at any time for safety, operational, or policy reasons. Admission is not guaranteed in the event of limited capacity; entry is on a first-come, first-served basis, so it is recommended to arrive early on the day of your visit.
7.4. We reserve the right to alter, close, or remove any details, exhibits, rides, goods, or services without prior notice for safety, technical, operational, or other reasons. No refunds or price reductions will be given in these circumstances. Not all attractions, rides, or exhibits may be operational on the day of your visit. Height, age, and weight restrictions may apply to certain rides or activities, and some rides may require that guests who do not meet minimum height requirements be accompanied by a person at least 16 years old. Children under 13 years old must always be accompanied by an adult (at least 18 years old). At family attractions where specified, no admissions are permitted without a child.
7.5. Guests are required to comply with all posted rules, including the Rules of Play and safety guidelines. For reasons of hygiene and safety, appropriate attire—such as shirts, shoes, and socks—must always be worn, except in designated areas where shoes may need to be removed, or swimwear is permitted.
7.6. Parking charges are separate from admission and may apply. Tickets do not allow access to resort hotel areas, pools, or other restricted areas unless specifically stated. We are not responsible for theft or loss of personal property or for any travel or out-of-pocket expenses incurred.
7.7. Smoking, including tobacco, e-cigarettes, or other products that produce vapor or smoke, is only permitted in designated outdoor areas. The use of marijuana or illegal substances is strictly prohibited.
7.8. Single-Park Tickets are valid for one-day admission to LEGOLAND® Florida Theme Park only. Tickets are valid for use within a specified period and will expire on the date indicated. Guests are responsible for verifying the expiration date and confirming park operating hours prior to their visit.
7.9. Select Multi-Park Tickets, which may include admission to LEGOLAND® Florida Theme Park and either LEGOLAND® Water Park, SEA LIFE® Aquarium or Peppa Pig Theme Park Florida, as well as all 4-Park Tickets granting access to all four Attractions, are non-transferable and non-refundable. These tickets must be used within the designated validity period stated at the time of purchase. Expired tickets will not be honored. Guests are responsible for reviewing the expiration date and all applicable terms prior to use.
7.10. Some attractions, experiences, or activities located outside our main entrance may not be covered by the standard admission ticket and could require a separate ticket, reservation, or additional fee.
8. Booking and Payment
8.1. The cardholder must be authorized to make the booking or purchase on behalf of all persons named on the booking, including by the parent or guardian of any party members under 18 at the time of booking. The party leader or cardholder is responsible for all payments due and must be at least 18 years old (21 years old for hotel bookings) when the booking is made.
8.2. Most bookings and other purchases must be made online via our Sites. Payment must be made in U.S. Dollars, and the total price includes all applicable taxes. For hotel bookings, payment terms will be disclosed at the time of booking, and a valid credit card is required.
8.3. Your booking or other purchase will be confirmed by a confirmation number or booking reference, which will be sent to the email address provided at the time of booking. Your email confirmation or e-ticket serves as proof of payment and must be presented at the appropriate entrance to gain entry. Please check your confirmation email carefully upon receipt, and contact us immediately using the contact information provided on our Sites if any information appears incorrect or incomplete, as changes may not be possible later.
8.4. If you have spam filtering on your email account, our email may not reach you. If you suspect that your confirmation or other inquiry has been caught by a spam filter, you should first check your email spam or junk folders to see if any responses from us have been misdirected. Sometimes, automated replies or ticket confirmations are filtered out by mistake. Adding our email address to your email account’s safe sender or whitelist can help prevent future messages from being marked as spam.
8.5. If you have questions or concerns about accessibility, our Site will provide detailed information about available accommodations, accessible facilities, and any specific requirements or services for guests with special needs. Reviewing this information in advance ensures that you can make informed decisions and confirm that your needs can be met during your time at an Attraction. If you need further clarification, use the contact information on our Sites before completing your booking or purchase.
8.6. We reserve the right to cancel reservations due to lack of valid payment or deposit. Prices quoted under promotional campaigns include all relevant reductions; no further discounts will be granted after booking.
8.7. We also reserve the right to make changes to, correct errors in, or cancel confirmed purchases at any time. We will notify you as soon as possible and offer the following options: (a) accepting the changed arrangements, (b) purchasing an alternative ticket offer, or (c) cancelling and receiving a full refund to your original form of payment. These options do not apply to minor changes. We are not responsible for any additional expenses, costs, or losses incurred due to changes or cancellations.
8.8. We are committed to providing great value offers on tickets and accommodation packages. Where possible, discounts on entrance rates may be available. Seasonal special offers may be provided, and prices may vary in certain circumstances. The price of your ticket(s) or booking(s) will be confirmed at the time of purchase. A total price, including tax, will be given before you confirm your purchase, which you may accept or decline. All prices are for pre-booking and include tax at the end of your transaction before submitting payment. We reserve the right to correct errors in both advertised and confirmed prices. Corrections will be made as soon as we become aware of any error.
8.9. If you have purchased regular-season, specific-date tickets and need to change the date, a ticket charge may apply. Tickets classified as Dated, Special Events, Limited Time Offer, and Non-Profit Organization tickets cannot be changed. There are no refunds for unused or expired tickets or due to inclement weather.
9. Other Booking Terms
9.1. Many services included in your visit at an Attraction are provided by independent suppliers, which operate under their own terms and conditions. These terms may limit or exclude a supplier’s liability to you. Copies of the relevant terms and conditions are available upon request from the supplier.
9.2. If you experience any problems or have a complaint during your visit to an Attraction about a supplier, you must immediately inform the supplier of the relevant service. Any verbal notification should be followed up in writing as soon as possible. To allow us to address your concern, you must write to our comments@merlinentertainments.biz at the Attraction you visited within 30 days of the end of your visit, providing your confirmation number and full details of your complaint.
9.3. Bookings are accepted on the understanding that all participants are in good health and able to meet the physical demands of the visit. It is your responsibility to ensure that all members of your party possess the necessary travel and health documents before departure. We cannot accept liability or associated costs if you are refused entry to your mode of transportation or to your destination.
9.4. Any special requests must be made at the time of booking. While we will try to pass on reasonable requests to the relevant supplier, we cannot guarantee that any request will be met. Failure to fulfill a special request does not constitute a breach of contract. Confirmation that a request has been noted or included in your documentation does not guarantee it will be met. All special requests are subject to availability unless specifically confirmed.
10. Purchases
10.1. You are responsible for reading the full product listing before purchasing a product. By confirming your purchase, you agree to pay all applicable fees, taxes, shipping costs, and other amounts associated with your purchase. Further, if applicable, you acknowledge your responsibility for sales tax, VAT, and customs duties. When you place an order and the order is being shipped to you, the title for the product passes to you upon delivery of the product to the carrier. You agree that, where applicable, you will act as the importer of the products purchased, and you hereby authorize us to appoint a freight forwarding agent to act as your direct representative and pay any sales tax, VAT, and customs duties on your behalf. Please note that sales tax, VAT, customs duties, and similar charges collected at the time of purchase are estimated values and may be subject to change depending on applicable laws. If additional amounts are assessed, you are responsible for them. We will not be liable if a product is delayed or denied customs clearance because of your failure to pay such amounts.
10.2. While we strive to provide accurate information when providing our Services, typographical errors, inaccuracies, or omissions that relate to pricing, product descriptions, availability, and offers may occur. Subject to applicable law, we reserve the right to correct any errors, inaccuracies, or omissions and to change or modify information or to cancel orders or parts of orders if any information on our Services is inaccurate at any time without prior notice, including after your order has been submitted or your receipt of an order confirmation or shipping notice.
10.3. Please check all descriptions and restrictions regarding the product you are interested in thoroughly before you place your order. If you have any special circumstance (e.g., a medical or health condition or special need) that may affect or be affected by the product you wish to purchase, it is solely your responsibility to inform us before you place your order.
10.4. To make purchases, you must provide accurate and complete information for a valid payment method, such as a credit card, that you are authorized to use. BY PROVIDING INFORMATION FOR A PAYMENT METHOD, YOU AUTHORIZE US OR OUR AGENTS OR PAYMENT SERVICE PROCESSORS TO CHARGE THE PAYMENT METHOD FOR (A) AMOUNTS DUE FOR PURCHASED PRODUCTS, (B) ANY AND ALL APPLICABLE CUSTOMS, TAXES, AND SHIPPING COSTS, AND (C) ANY OTHER CHARGES INCURRED IN CONNECTION WITH YOUR USE OF THE SERVICES. YOUR PAYMENTS ARE NONREFUNDABLE EXCEPT AS EXPRESSLY PROVIDED IN APPLICABLE POLICIES. We may decline, freeze, or hold your transaction for any reason, including for suspected fraud, anti-money laundering, and sanctions compliance, or if we believe your transaction poses a risk to us or any third party.
10.5. Payment Processors may charge you fees for your purchases. Such processing fees will be disclosed to you. Your use of our Services and the payment processing provided by the Payment Processor is subject to your agreement with the Payment Processor, as may be modified from time to time. As a condition of using the payment services, you must provide accurate and complete information, and you authorize us to share this information with the Payment Processor. Your payment obligations are fully fulfilled once your payment of the agreed price is received.
10.6. You can generally return unopened and undamaged merchandise for a full refund within 90 days of the original purchase date, provided you have the original register receipt. We will issue a refund, exchange, or replacement depending on your payment method. Please keep all receipts; we cannot process returns or exchanges without a valid receipt. You cannot return a product if you have opened the packaging, if the product is damaged, or if the item is missing its original tags.
11. Ordering Food
11.1. Online food ordering is available exclusively to individuals who are 18 years of age or older at participating locations. All orders must be picked up in person at the selected restaurant. Accepted payment methods are shown during the order process. Prices exclude tax; tax is shown separately at checkout. Any discounts must be applied before payment by entering a valid discount code. If using a membership discount, you must present your original valid pass at pickup. Failure to do so will require payment of the undiscounted amount before receiving your food.
11.2. You may select a preferred collection time during ordering. This time is an estimate; you may need to wait upon arrival. You must pick up your food within ten minutes of the collection time or it will be discarded and must be remade at your own cost.
11.3. Food availability may change and is not guaranteed. You will be notified and refunded via our original form of payment if the food you ordered is unavailable.
11.4. For your safety, do not place food orders through our online ordering system if you have any allergen requests. Ingredient information is available online or by speaking to staff before ordering. Orders that have been placed and paid for online cannot be canceled or modified through the platform. Requests to cancel or vary an order must be made in person at the restaurant, which may deny such requests and is not obligated to provide refunds or alternatives.
11.5. A contract for sale is created when you receive an email confirmation. Please present this confirmation when collecting your food. We supply food for private use only, and you may not order food for commercial, business, or resale purposes. All food and beverage orders placed online are subject to acceptance and availability at the respective restaurant.
11.6. Consuming certain foods and beverages, including fried or baked goods and fish, or visiting some areas of this establishment, can expose you to chemicals, such as acrylamide, mercury, and lead, which are known to the State of Florida to cause cancer and birth defects or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.
11.7. This Section applies only at participating locations where food ordering is offered. If food ordering is not available at a particular location, these terms do not apply.
12. Media Release and Consent Notice for Photography, Video, and Audio Recordings
12.1. By entering any Attraction or our other premises, you acknowledge that we or others may take photographs, video recordings, or audio recordings of you or your guests. Your presence indicates your agreement to be included in such recordings, which may capture your appearance, movements, voice, and any statements you make.
12.2. You authorize us to use any images, videos, or audio recordings that feature you. This authorization applies to all forms of media, whether currently existing or developed in the future, and may be used for various purposes, such as marketing, promotional activities, editorial Content, or other business-related uses. The rights granted to us are perpetual and worldwide, allowing for the use, reproduction, modification, and distribution of the recorded material without restrictions regarding time or geography, except as prohibited by law.
12.3. You understand and agree that you will not receive any payment, royalty, or other compensation for the use of your likeness, voice, or statements as described above. You waive any right to inspect or approve the final product or any materials that may feature your likeness or voice. You also release us from all claims, demands, or liabilities related to the use of these recordings, including claims for invasion of privacy, defamation, or misappropriation.
12.4. Video and photography products and services available at an Attraction are provided, operated, and managed by an independent third-party company. We are not responsible for the provision, quality, or servicing of these products. Any questions, concerns, or issues about the purchase, use, or quality of video and photography products or services should be directed to the third party, and all liability relating to the products and services at issue rests solely with that party.
13. Water Parks
13.1. Due to the family-friendly environment of our water parks, all guests are required to wear proper swimwear while inside the water attractions. Swimwear that is revealing or otherwise deemed inappropriate for a family setting is strictly prohibited, and guests wearing such attire may be asked to leave the water park. We do not permit swimwear with exposed zippers, buckles, rivets, or any metal ornamentation within the water attractions. In addition, for the comfort and safety of everyone, guests must be fully clothed whenever they are outside the designated water-park area, including but not limited to our resort lobbies, restaurants, retail outlets, hallways, elevators, parking lots, and any other common areas.
13.2. Wet swimwear on its own, without an accompanying shirt, shorts, pants, skirt, dress, or comparable cover-up, is not considered acceptable attire outside the water-park enclosure. We reserve the absolute right, in our sole discretion, to determine what constitutes appropriate attire and to require any guest who fails to comply with these guidelines to change clothing, cover up, or leave the premises without refund.
13.3. Our water parks operate with a limited capacity. Entrance to the parks is strictly monitored and managed to ensure guest safety and comfort. Admission to our water parks is not guaranteed, and we may restrict admission if we reach capacity.
14. Annual Passes
14.1. Bronze, Silver, Gold, Platinum, and Elite Annual Passes (“Annual Passes”) may be available for purchase online or in person at LEGOLAND® Florida Resort. Perks and benefits may be offered at LEGOLAND® Florida Resort’s discretion and will be communicated via the website or exclusive passholder emails. To redeem benefits, passholders must present a valid Annual Pass and photo identification. Discounts and benefits are valid only at participating locations, subject to availability, and may not be combined with other offers or promotions. Annual Passes are valid for one year from the date of issue. Each pass is valid only for the individual whose name and photo are registered. Blockout dates may apply to select passes. To view our blockout calendars, please visit https://www.legoland.com/florida/tickets-passes/passholder-hub/annual-pass-blockout-dates/.
14.1.1. Bronze Annual Passholders are entitled to admission to LEGOLAND® Florida Resort on available dates, excluding blockout periods. The Bronze Annual Pass does not include entry to the LEGOLAND® Water Park, Peppa Pig Theme Park Florida or SEA LIFE® Aquarium and does not include parking. Bronze Passholders are not eligible for discounts on food and beverage purchases, retail merchandise, or room bookings at the LEGOLAND® Hotel, LEGOLAND® Pirate Island Hotel or LEGOLAND® Beach Retreat.
14.1.2. Silver Annual Passholders are entitled to admission to LEGOLAND® Florida Resort on available dates, excluding blockout periods. The Silver Annual Pass does not include entry to the LEGOLAND® Water Park, Peppa Pig Theme Park Florida or SEA LIFE® Aquarium, or parking, food, or retail discounts. Silver Passholders are eligible for a discount on room bookings at the LEGOLAND® Hotel, LEGOLAND® Pirate Island Hotel or LEGOLAND® Beach Retreat at the discount percentage posted on our official website or otherwise communicated, subject to any additional terms and conditions that may apply.
14.1.3. Gold Annual Passholders are entitled to admission to LEGOLAND® Florida Resort, SEA LIFE® Aquarium, Peppa Pig Theme Park Florida and LEGOLAND® Water Park, subject to blockout dates. The Gold Annual Pass does not include parking. Gold Passholders are eligible for discounts on select food and beverage purchases, select retail merchandise, and room bookings at the LEGOLAND® Hotel, LEGOLAND® Pirate Island Hotel or LEGOLAND® Beach Retreat at the discount percentages posted on our official website or otherwise communicated, subject to any additional terms and conditions that may apply.
14.1.4. Platinum Annual Passholders are entitled to admission to LEGOLAND® Florida Resort, SEA LIFE® Aquarium, Peppa Pig Theme Park Florida and LEGOLAND® Water Park, subject to blockout dates on Brick-or-Treat Monster Party dates as specified on the official Passholder calendar. Platinum Passholders receive free standard parking at LEGOLAND® Florida Resort for one vehicle per passholder per day (each passholder may register one license plate per pass, and only the registered vehicle will be eligible for free parking). Platinum Passholders are also eligible for discounts on select food and beverage purchases, select retail merchandise, and room bookings at the LEGOLAND® Hotel, LEGOLAND® Pirate Island Hotel or LEGOLAND® Beach Retreat at the discount percentages posted on our official website or otherwise communicated, subject to any additional terms and conditions that may apply.
14.1.5. Elite Annual Passholders are entitled to unlimited admission to LEGOLAND® Florida Resort, SEA LIFE® Aquarium, Peppa Pig Theme Park Florida and LEGOLAND® Water Park, with no blockout dates. Elite Passholders also receive free standard parking (one vehicle per passholder per day), admission to Brick-or-Treat Monster Party, and are eligible for discounts on select food and beverage purchases, select retail merchandise, and room bookings at the LEGOLAND® Hotel, LEGOLAND® Pirate Island Hotel or LEGOLAND® Beach Retreat at the discount percentages posted on our official website or otherwise communicated, subject to any additional terms and conditions that may apply. Elite Passholders are also entitled to admission to over 30 of our Attractions in the United States, including LEGOLAND® California and LEGOLAND® New York Resorts, subject to each Attraction’s terms and conditions. Savings, discounts, and rewards for the Elite Annual Pass apply only at the home park where the pass was purchased (LEGOLAND® Florida Resort); offers at other locations may vary.
14.2. When purchasing an Annual Pass online, you must upload a recent, personal headshot to serve as your official passholder photo ID. To ensure your photo is accepted, it must meet the following criteria: (i) taken within the last month; (ii) in color, with no edits or filters; (iii) set against a plain white or off-white background; and (iv) clearly shows your full face. If you purchase your Annual Pass in person, we will take your photo at the main gate for your passholder ID. For passholders under 13 years old, a parent or guardian must complete the purchase and upload the photo online, or provide permission for the photo to be taken at our location.
14.3. All passes are issued exclusively in digital format and must be presented on a mobile device for scanning at admission. A compatible smartphone is required to access and use your digital pass. Certain digital passes may be added to a mobile wallet for quicker access.
14.4. Passes are for personal use only and may not be used for commercial purposes. We reserve the right to revoke passes without a refund for misuse, including transfer, resale, or inappropriate behavior, as determined by us at our sole discretion. If we suspect you or your guest has violated any rules or restrictions, we may suspend the pass pending an investigation. Monthly payments will continue during this suspension period. After the investigation, the pass may be reinstated, extended, or revoked.
14.5. We reserve the right to change pass prices and benefits at any time, without notice and at our sole discretion. Price changes do not retroactively affect existing passes. All passes are subject to the policies and availability of the admitting Attraction. You must comply with all posted rules, instructions, and directions from our staff. All guests are subject to mandatory bag checks prior to entry. We reserve the right to search or inspect any item deemed potentially harmful.
14.6. Annual Pass discounts do not apply to alcoholic beverages, cabana rentals, VIP tours and experiences, or stroller and wheelchair rentals. Discounts on retail items may be excluded from certain LEGO® sets or merchandise during specific promotional periods. Additional restrictions may apply, and all benefits are subject to change with notice.
14.7. Hotel room discounts are subject to seasonal availability and require reservations. Certain room types may not be eligible for discounts. Blockout dates, minimum or maximum length-of-stay requirements, and arrival or departure restrictions may apply. Additional restrictions may also apply.
14.8. After the initial 12-month period, you may cancel all your Annual Passes by selecting “Cancel Membership” in the Membership Center after logging into your Account Holder Portal. To cancel select Annual Passes after the initial 12-month period, you can cancel here or by email at LLF.Experience@LEGOLAND.com.
15. Season Passes
15.1. Season Passes are valid solely at select locations and only during the applicable “Operating Season,” defined as the period each calendar year, as published on our official operating calendar, when we are open to the public. The dates comprising each Operating Season may be revised at our sole discretion from year to year. Each Season Pass is issued to one named individual guest who is at least two years of age, is personal to that guest, and is strictly non-transferable, non-refundable, and ineligible for use with any other offer, discount, coupon, or promotional program. Because we do not offer family passes, every guest aged two years or older must obtain and present an individual Season Pass for admission.
15.2. We may offer multiple tiers of Season Passes, each providing different admission privileges, conveniences, and exclusive benefits. Depending on the tier selected, benefits may include admission on all operating days without blockout restrictions, complimentary access to designated attractions, advance previews of new rides and events, in-park benefits redeemable in person, commemorative gifts, discounts on retail merchandise, food, and beverage purchases, and preferred rates on hotel accommodations. The Bronze Season Pass grants admission only on days that are not identified as blockout dates on the then-current operating calendar, and each guest is solely responsible for reviewing that calendar before planning any visit.
15.3. Parking privileges differ by pass tier; holders should verify whether their particular pass includes standard parking or any other ancillary benefit prior to arrival.
15.4. All Season Passes are issued exclusively in digital format and must be presented on a mobile device for scanning at admission. A compatible smartphone is required to access and use your digital pass. Certain digital passes may be added to a mobile wallet for quicker access.
16. Monthly-Pay Option for Annual Passes
16.1. The Monthly Pay option for Annual Passes is available exclusively on our website and is limited to Gold, Platinum, and Elite Memberships. Please note that eligibility requirements are subject to change. By selecting the Monthly Pay option, you agree to a 12-month minimum contract term, which begins on the date of purchase. After the initial 12-month term is completed, your Monthly Pay Annual Pass will automatically renew month-to-month until you choose to cancel. Promotional discounts or savings do not apply to Monthly Pay Annual Pass memberships. For complete details, including information on how to manage or cancel your Monthly Pay Annual Pass, please refer to your Retail Installment Contract.
17. Reserve & Ride Tickets
17.1. Reserve & Ride Tickets are available in limited quantities on a first-come, first-served basis. Tickets can be purchased in advance online or on the day of your visit at the park, subject to the published prices and service levels. Prices are subject to change without notice. Tickets are non-transferable and must be used on the day of purchase.
17.2. After purchasing a Reserve & Ride Ticket, you may reserve access to multiple rides, activities, or attractions using your mobile phone. Reservations are made one at a time; you must use or cancel your current reservation before booking the next. Reserve & Ride Tickets do not guarantee a choice of seating, and some wait time may still occur. Please check at the entrance to each attraction for any specific restrictions. To maximize your experience and minimize wait times, we recommend pre-booking your Reserve & Ride Ticket before your visit. When your virtual wait is over, proceed to the ride’s Reserve & Ride entrance to enjoy the attraction.
18. Assisted Access (or Hero) Passes
18.1. The Assisted Access (or Hero) Pass offers a virtual queuing option for guests with physical or cognitive disabilities who have difficulty waiting in line. While it reduces time spent standing in line, it does not eliminate waiting entirely. The pass is not valid for show venues, special experiences, or other attractions. Each pass covers a group of guests, including the person requesting it, and is subject to staff approval. The assigned guest must be present to use the pass, and parties may be asked to board alternating vehicles for accommodation.
18.2. To use the pass, guests should visit the designated location at the park entrance to discuss their needs and receive the pass—no documentation is required. Afterward, guests may select any ride and enter through the Reserve & Ride entrance, or the ride exit if Reserve & Ride is unavailable. At the first ride, guests will board as soon as possible and receive a return time for their next ride. This process repeats throughout the day, with a new return time given at each ride.
19. Caregiver Tickets
19.1. A discounted caregiver ticket is available to one non-parent or non-legal guardian caregiver accompanying a disabled guest with a physical or mental impairment that substantially limits one or more major life activities and who is unable to fully care for themselves during a visit, or more than what could reasonably be expected of parent or legal guardian already accompanying the disabled guest at an Attraction during both peak and off-peak periods. The caregiver is responsible for providing support to the disabled guest throughout the entire visit. This includes assisting with travel, interactions with staff, eating and drinking, navigating crowds, moving within the attraction, and using facilities such as restrooms. The caregiver must be able to assist the disabled guest in emergency or evacuation situations. Our staff cannot provide support beyond their standard roles. The caregiver must remain with the disabled guest for the duration of the visit.
19.2. Caregiver tickets are available for purchase at guest services on the day of the visit. To verify eligibility for a caregiver ticket, we may request documentation at the time of ticket issuance. Acceptable documentation includes, but is not limited to: (i) a brief letter or note from a licensed healthcare provider stating the guest requires a caregiver or support person; (ii) official caregiver identification from a recognized caregiving agency; (iii) documentation of enrollment in a government or state-sponsored caregiver assistance program; or (iv) in states with in-home supportive services, an approval letter or pay stub is sufficient. All documentation will be reviewed confidentially, and no copies will be retained.
19.3. Caregiver tickets cannot be combined with other discounts, special offers, or ticket types, including but not limited to Annual Passes, Military Discounts, Complimentary Passes, or Short breaks, unless explicitly stated. Groups requiring caregiver assistance must notify the group ticketing coordinator in advance of their scheduled visit to arrange for caregiver ticketing.
19.4. Any misuse of the caregiver ticket policy by either the disabled guest or the caregiver may result in refusal of access to this scheme for future visits.
20. Other Promotions and Offers
20.1. From time to time, an Attraction may issue, honor, or accept passes, coupons, promotional vouchers, upgrade entitlements, or other forms of admission not expressly addressed in these Terms (collectively, “Additional Offers”). We reserve the exclusive right, in our sole discretion, to determine the existence, nature, pricing, quantity, and availability of any Additional Offer, and we may modify, suspend, or withdraw any such offer at any time without prior notice.
20.2. The specific terms, conditions, limitations, and redemption procedures governing each Additional Offer will be prominently posted at the Attraction or online, and those terms are hereby incorporated into these Terms by reference. By purchasing, accepting, or using an Additional Offer, you unconditionally acknowledge and agree to be bound by the offer-specific terms then in effect. In the event of any direct conflict between these Terms and the applicable offer-specific terms, the offer-specific terms shall prevail solely with respect to that Additional Offer.
21. Weather-Related Evacuation Policy for Cabana Guests
21.1. In the event of certain weather conditions, including but not limited to lightning or severe weather alerts, all cabana guests will be required to promptly vacate their assigned cabanas. Guests must relocate to designated secure shelter areas, as directed by our staff, for the duration of the weather event or until it is deemed safe to return. Your compliance with all instructions from our staff during these weather events is mandatory to ensure your safety. We are not responsible for any inconvenience or disruption caused by weather-related evacuations, as your safety is our top priority.
22. Additional Legoland Resort Hotel Terms
22.1. The Services we provide are strictly limited to the elements expressly identified at the time of booking and confirmed in any subsequent email or other communication. If a material aspect of those Services changes after confirmation, we will notify you promptly and you may: (i) accept the revised Services; (ii) amend the booking; or (iii) cancel without charge. Prices quoted during the booking process include applicable taxes and are fixed upon full payment, unless you later modify the reservation. We reserve the right to correct bona fide pricing or descriptive errors, and any additional cost arising from an approved change will be payable in accordance with the then-current payment policy.
22.2. If you purchased the Trip Protection Plan, you may cancel or amend the reservation until 4:00 p.m. local hotel time two days before arrival. Upon timely cancellation, we will refund all monies to the original form of payment, less (i) the non-refundable Trip Protection Plan fee and (ii) the cost of any non-refundable products or Services. Requests received after that deadline, or any failure to check in, result in forfeiture of all monies and no modifications will be accepted within the final two days before arrival.
22.3. If you opted not to purchase the Trip Protection Plan, you may cancel or change the reservation without penalty more than 45 days before arrival. Between 45 and two days before arrival, you may request changes for an additional fee per modification, but cancellations and refunds are not permitted. Within the final two days prior to arrival, no changes, cancellations, or refunds are allowed, and the entire reservation amount will be forfeited.
22.4. Reservations booked on a Promotional Rate are entirely non-cancellable and non-refundable. Amendments requested more than two days before arrival incur a fee; within two days, no changes or refunds are permitted. Reservations made within two days of arrival cannot be cancelled, changed, or refunded.
22.5. Any reservation completed more than 72 hours before the scheduled 4:00 p.m. local check-in time may be cancelled once, for any reason, within 24 hours of completion of booking for a full refund to the original method of payment.
22.6. The effective date of cancellation is the date on which we receive your written notice by a method we deem acceptable; e-mail cancellations are valid only if we expressly approve. If you fail to arrive on the scheduled check-in date, we will be entitled to payment of the agreed price of all travel arrangements together with any advances made on your behalf.
22.7. We may occasionally need to amend or cancel confirmed reservations, including for non-payment, lack of a valid credit card, or errors. If we must make a significant change or cancel, we will advise you as soon as reasonably practicable. Guests who purchased a Trip Protection Plan or Flexible Cancellation may (i) accept the revised arrangements; (ii) reschedule once without penalty; or (iii) cancel for a refund of all monies paid, less any non-refundable Trip Protection Plan or Flexible Cancellation fee. Guests who did not purchase such coverage may either accept the revised arrangements or reschedule once without penalty; no cash refund will be issued unless otherwise required by law. These remedies constitute our total liability; we are not responsible for any additional expenses, costs, or consequential losses you may incur. Minor changes do not give rise to any right of cancellation or compensation.
22.8. We may terminate your reservation without notice if you disrupt any of our locations or Attractions after a written warning, or immediately, without warning, if circumstances are so severe that immediate termination is justified in our reasonable judgment. In all such cases, all monies paid remain non-refundable and we retain the right to receive full payment for the booking.
22.9. In lieu of cancellation, we may, at our discretion, offer a Deferred Booking Credit consisting of (i) a Paid Value Credit equal to the amount originally paid for the reservation and (ii) a Promotional Value Credit that may include incentives such as a room, ticket, or pass upgrade. Each credit is non-transferable, non-refundable, may not be resold, and expires 18 months after issuance. The Paid Value Credit must be applied first to a new reservation; any excess cost of the new reservation is your responsibility. Promotional Value Credit has no cash value and must be redeemed during the same stay in which the Paid Value Credit is used.
22.10. If you elect not to use any portion of the Services for reasons not attributable to us, you are not entitled to any refund or pro-rated reimbursement. If you experience dissatisfaction with any Service, you must notify us promptly so that we may attempt, in good faith, to resolve the issue, which may include providing an equivalent replacement Service.
22.11. Your stay is also subject to any additional rules, policies, or terms imposed by the hotel. If a conflict exists between these Terms and the hotel’s rules, the hotel’s rules will control for that conflict. You are responsible for reviewing and complying with all applicable hotel policies throughout your stay.
23. Best Price Guarantee
23.1. We may offer a Best Price Guarantee (“Guarantee”) at certain Attractions. This Guarantee applies only to “priority” tickets you purchased no less than 14 days before your planned visit and is valid only if you submit a valid claim as described in this Section.
23.2. The Guarantee covers only identical tickets with the same date, time of entry, and admission priority. The competing price must be publicly advertised and verifiable by us. The Guarantee does not apply to the following situations: (i) offers that require the purchase of additional products or services, (ii) group bookings, (iii) discounted membership schemes, or (iv) promotional partner offers, including but not limited to, “Buy One Get One Free” deals.
23.3. To submit a claim, you must contact us at NALLPbestpricegurantee@legoland.com and provide the following: (i) proof of purchase from us, (ii) a screenshot or link to the lower-priced offer, and (iii) any other information we reasonably request to verify your claim. We will verify the lower price and the eligibility of your claim as quickly as possible. If we approve your claim, we will match the lower price and refund the difference to your original form of payment.
23.4. You are limited to one Guarantee claim per ticket for each transaction. The Guarantee cannot be combined with other offers or discounts. We reserve the right to modify or discontinue the Guarantee at any time without prior notice. However, any changes will not affect claims that have already been submitted and approved.
23.5. All decisions regarding the interpretation and application of the Guarantee are at our sole discretion and are final.
24. Ending Our Relationship
24.1. You are free to stop using our Services at any time. We are also free to terminate or suspend your use of our Services for any reason in our discretion, including your breach of these Terms. You acknowledge and agree that we have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Even after your use of our Services is terminated or suspended, these Terms will remain enforceable against you, and any unpaid amount you owe to us will remain due.
25. WARRANTY DISCLAIMER
25.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, RELATING TO THE SERVICES, ANY CONTENT, OR ANY PRODUCT OFFERED OR PURCHASED ON OR THROUGH THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF PRODUCTS’ CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, OR ANY WARRANTIES OF THE CONTENT’S ACCURACY, CORRECTNESS, COMPLETENESS, OR LEGALITY. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, AND UNDERTAKINGS ARE HEREBY EXPRESSLY EXCLUDED. NO COMMUNICATION OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. IN ADDITION, WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING SUGGESTIONS OR RECOMMENDATIONS OF PRODUCTS OFFERED OR PURCHASED ON OR THROUGH THE SERVICES.
25.2. YOUR USE OF THE SERVICES AND YOUR USE OF ANY PRODUCT OFFERED AND PURCHASED ON OR THROUGH THE SERVICES ARE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNLESS EXPRESSLY PROVIDED OTHERWISE, THE SERVICES, PRODUCTS OFFERED AND PURCHASED ON OR THROUGH THE SERVICES, AND THE CONTENT ARE MADE AVAILABLE TO YOU ON AN “AS-IS” AND “AS-AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.
25.3. YOU ACKNOWLEDGE AND AGREE THAT WE, OUR PARENTS, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, AGENTS, EMPLOYEES, SUPPLIERS, LICENSORS, AND PARTNERS (EACH, A “LEGOLAND PARTY” AND, COLLECTIVELY, THE “LEGOLAND PARTIES”) ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD THE PARTIES LIABLE FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF INJURY FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU. WE MAKE NO PROMISES WITH RESPECT TO, AND EXPRESSLY DISCLAIM ALL LIABILITY FOR, (i) PRODUCTS, SERVICES, INFORMATION, PROGRAMMING, OR ANYTHING ELSE PROVIDED BY A THIRD PARTY THAT IS ACCESSIBLE TO YOU ON OR THROUGH THE SERVICES OR (ii) THE QUALITY OR CONDUCT OF ANY THIRD PARTY YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE SERVICES.
25.4. YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SERVICES, INCLUDING YOUR INTERACTIONS WITH OTHER USERS OF THE SERVICES, AND THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SERVICES MAY NOT BE SECURE AND MAY BE INTERCEPTED OR OTHERWISE ACCESSED BY UNAUTHORIZED PARTIES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR PROPERTY OR DATA THAT RESULTS FROM ANY MATERIALS YOU ACCESS OR DOWNLOAD FROM THE SERVICES.
25.5. IF YOU RELY ON ANY DATA OR INFORMATION OBTAINED ON OR THROUGH THE SERVICES, YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS THAT RESULTS FROM YOUR USE OF SUCH DATA OR INFORMATION.
26. LIMITATION OF LIABILITY
26.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL THE LEGOLAND PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOSS OF DATA, PROFITS, REVENUE OR GOODWILL, REPUTATIONAL HARM, BUSINESS INTERRUPTION, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR (B) YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INABILITY TO ACCESS OR USE THE SERVICES OR THE PURCHASE AND USE OF PRODUCTS OFFERED ON OR THROUGH THE SERVICES, EVEN IF WE OR ANY OTHER PERSON HAS FORESEEN OR BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY OF A LEGOLAND PARTY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE OR (II) ANY INJURY CAUSED BY OUR FRAUD OR FRAUDULENT MISREPRESENTATION.
26.2. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, TO ANY DAMAGES OR PERSONAL INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FILE CORRUPTION, COMMUNICATION LINE FAILURE, NETWORK OR SYSTEM OUTAGE, ANY THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS.
26.3. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT BY ANY USER OF THE SERVICES.
26.4. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL THE TOTAL AGGREGATE AMOUNT FOR WHICH THE LEGOLAND PARTIES ARE LIABLE TO YOU EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID TO US BY YOU DURING THE ONE-MONTH PERIOD PRIOR TO THE ACT, OMISSION, OR OCCURRENCE GIVING RISE TO SUCH LIABILITY, (B) $100.00, OR (C) THE REMEDY OR PENALTY IMPOSED BY THE STATUTE UNDER WHICH SUCH CLAIM ARISES. THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF A LEGOLAND PARTY FOR (I) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE OR (II) ANY INJURY CAUSED BY OUR FRAUD OR FRAUDULENT MISREPRESENTATION. THE PRECEDING SENTENCE SHALL NOT PRECLUDE THE REQUIREMENT FOR YOU TO PROVE ACTUAL DAMAGES.
26.5. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES OR IMPLIED WARRANTIES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
26.6. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE ESSENTIAL TO THE AGREEMENT BETWEEN YOU AND US.
27. Indemnity
27.1. To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold the LEGOLAND PARTIES harmless from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or in connection with any third-party claims relating to (a) your use of our Services, (b) your violation of these Terms, (c) your violation of any rights of another party, including, without limitation, any copyright, property, or privacy right or any third-party agreement, or (d) your violation of any applicable laws, rules, or regulations. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to any contact information we have for you (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations under these Terms).
27.2. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will fully cooperate with us in asserting any available defenses.
28. App Stores
28.1. Subject to your compliance with these Terms, we grant you a limited, nonexclusive, non-transferable, non-sublicensable, revocable license to download, install, and use a copy of the App on a single mobile device or computer that you own or control and to run such copy of the App solely for your own personal or internal business purposes. Furthermore, with respect to any App accessed through or downloaded from the Apple App Store (an “App Store Sourced App”), you will only use the App Store Sourced App (a) on an Apple-branded product that runs the iOS (Apple’s proprietary operating system) and (b) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Notwithstanding the first sentence in this Section, with respect to any App accessed through or downloaded from the Google Play store (a “Google Play Sourced App”), you may have additional license rights with respect to use of the App on a shared basis within your designated family group.
28.2. You acknowledge and agree that the availability of the App and our Services is dependent on the third party from whom you received the App license (e.g., the Apple App Store or Google Play (each, an “App Store”)). You acknowledge that these Terms are between you and us and not with the App Store. We, not the App Store, are solely responsible for our Services, including the App, the content thereof, maintenance, support services, and warranty therefor, and for addressing any claims relating thereto (e.g., product liability, legal compliance, or intellectual property infringement). To use the App, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store in connection with our Services, including the App. You agree to comply with, and your license to use the App is conditioned upon your compliance with, all terms of agreement imposed by the applicable App Store when using any Service, including the App. You acknowledge that the App Store (and its subsidiaries) are third-party beneficiaries of these Terms and will have the right to enforce it.
28.3. The following applies to any App Store Sourced App accessed through or downloaded from the Apple App Store:
28.3.1. You acknowledge and agree that (i) these Terms are between you and us only, and not Apple, and (ii) we, not Apple, are solely responsible for the App Store Sourced App and content thereof. Your use must comply with the App Store Terms of Service.
28.3.2. Apple has no obligation to furnish any maintenance and support services for the App Store Sourced App.
28.3.3. If the App Store Sourced App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App Store Sourced App to you, and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation for the App Store Sourced App. As between Apple and us, any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
28.3.4. As between Apple and us, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced App or your possession and use of the App Store Sourced App, including, but not limited to, (i) product liability claims, (ii) any claim that the App Store Sourced App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection or similar legislation.
28.3.5. As between Apple and us, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any intellectual property infringement claim, as required by these Terms, if any third party claims that the App Store Sourced App or your possession and use of that App Store Sourced App infringes that third party’s intellectual property rights.
28.3.6. Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as related to your license of the App Store Sourced App, and, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App Store Sourced App against you as a third-party beneficiary.
28.3.7. Without limiting any other terms of these Terms, you must comply with all applicable third-party terms of agreement when using the App Store Sourced App.
29. DISPUTE RESOLUTION
PLEASE READ SECTION 29 CAREFULLY, AS IT CONTAINS IMPORTANT PROVISIONS REGARDING HOW DISPUTES BETWEEN YOU AND US WILL BE RESOLVED. AMONG OTHER THINGS, THIS SECTION INCLUDES A PROVISION THAT ALLOWS EITHER PARTY TO ELECT TO RESOLVE A DISPUTE THROUGH BINDING ARBITRATION ONCE THE OTHER PARTY INITIATES A LAWSUIT OR OTHER PROCEEDING IN COURT. SECTION 29 ALSO CONTAINS A CLASS ACTION AND JURY TRIAL WAIVER, WHICH APPLIES REGARDLESS OF WHETHER THE DISPUTE PROCEEDS IN COURT OR ARBITRATION.
29.1. There may be instances when a Dispute (defined below) arises between you and us. If that occurs, we are committed to working with you to reach a reasonable resolution. You and we agree that good faith informal efforts to resolve Disputes can result in a prompt, low-cost, and mutually beneficial outcome. You and we therefore agree that, before either party commences a lawsuit or other proceeding in court against the other, we will personally meet and confer telephonically or via videoconference in a good faith effort to resolve informally any Dispute (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you also agree to participate in the conference. The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties in writing. Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to NALLPdisputes@legoland.com or by regular mail to the applicable address set forth in Section 30.3. The Notice must include (i) your name, telephone number, mailing address, and email address associated with your use of our Services (if you have one), (ii) the name, telephone number, mailing address, and email address of your counsel, if any, and (iii) a description of your Dispute, including any applicable confirmation number or other identifying information.
A separate Informal Dispute Resolution Conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple guests in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference. In the time between a party receiving the Notice and the Informal Dispute Resolution Conference, nothing in this Section shall prohibit the parties from engaging in informal communications to resolve the initiating party’s Dispute. Engaging in the Informal Dispute Resolution Conference is a condition precedent and requirement that must be fulfilled before commencing a lawsuit or other proceeding. The statute of limitations and any filing fee deadlines shall be tolled while the parties engage in the Informal Dispute Resolution Conference.
29.2. You and we agree that any dispute, claim, or disagreement arising out of or relating in any way to your access to or use of our Services, any communications you receive from us, any products sold or distributed through our Services, or these Terms, including claims and disputes that arose between us before the effective date of the Terms (each, a “Dispute”), shall be filed exclusively in the state or federal court as set forth in Section 29.7. After either party receives service of a complaint or other pleading commencing a judicial proceeding concerning the Dispute, the other party may, at its sole discretion, elect to have the Dispute resolved by binding arbitration. Such election shall be made by providing written notice to the other party and to the court in which the lawsuit or other proceeding is pending. Upon such election, the court action shall be stayed or, if appropriate, dismissed. If we elect to arbitrate a lawsuit that you have filed in court, we will reimburse you for the filing fees you incurred to initiate that proceeding. For purposes of this Section, “Dispute” will also include disputes that arose or involve facts occurring before the existence of these Terms, as well as claims that may arise after the termination of these Terms.
29.3. YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO HAVE (i) A TRIAL IN FRONT OF A JURY IN COURT OR (ii) A TRIAL IN FRONT OF A JUDGE OR JURY IF EITHER YOU OR WE ELECT ARBITRATION AS OUTLINED IN SECTION 29.2. There is no judge or jury in arbitration, and a court’s review of an arbitration award is subject to very limited review.
29.4. REGARDLESS OF WHETHER A DISPUTE PROCEEDS IN COURT OR ARBITRATION, YOU AND WE AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE LITIGATED, ARBITRATED, OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. A court or arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only if necessary to provide relief warranted by the party’s individual claim. Nothing in this Section is intended to, nor shall it, affect the terms and conditions under Section 29.5.5. Notwithstanding anything to the contrary in this Section, if a final decision, not subject to any further appeal or recourse, determines that the limitations of this Section are invalid or unenforceable as to a particular claim or request for relief (such as a request for public injunctive relief), you and we agree that such particular claim or request for relief (and only that particular claim or request for relief) shall be severed from any arbitration and may be litigated only in the courts provided for under Section 29.7.
29.5. Arbitration
29.5.1. These Terms evidence a transaction involving interstate commerce, and, notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “FAA”), will govern the interpretation and enforcement of Section 29 with respect to its arbitration-related provisions, class action waiver in arbitration, and any arbitration proceedings. If a party elects arbitration to resolve a Dispute, the arbitration will be conducted by the American Arbitration Association (“AAA”), an established alternative dispute resolution provider, under its Consumer Arbitration Rules or other applicable rules (the “AAA Rules”) then in effect, unless otherwise required by law. AAA’s rules are available at https://adr.org/consumer or by calling 1-800-778-7879. For all actions under the AAA Rules, the arbitration may be filed where you reside or in Orlando, Florida. Any hearings (if any) shall be conducted virtually, unless the parties agree otherwise, or the arbitrator finds that an in-person hearing is necessary. Any in-person hearing shall be held at a location that is reasonably convenient to both parties, considering their ability to travel and other circumstances. If the AAA is unavailable to arbitrate, we will select an alternative arbitral forum. Your responsibility to pay any AAA fees and costs will be solely as set forth in the applicable AAA rules.
Subject to the applicable AAA rules, the arbitrator may direct a limited and reasonable exchange of information between the parties, consistent with the expedited nature of the arbitration. You and we agree that no depositions shall be taken in connection with an arbitration and that the arbitrator may consider motions to dismiss and motions for summary judgment (as measured by the standards set forth in Federal Rules of Civil Procedure 12 and 56). The information exchange shall be limited to ten document requests and ten written interrogatories, unless the parties otherwise agree or the arbitrator orders additional requests and interrogatories. You and we agree that all materials and documents exchanged during the arbitration proceedings shall be kept confidential and shall not be shared with anyone except the parties’ attorneys, accountants, experts, or service providers and then subject to the condition that they agree to keep all materials and documents exchanged during the arbitration proceedings confidential. During the arbitration, the amount of any settlement offer made by you or us must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any.
29.5.2. The arbitrator will be either a retired judge or an attorney licensed to practice law for at least ten years in the state of filing and will be selected by the parties from the AAA roster of consumer dispute arbitrators. If the parties are unable to agree on an arbitrator within 35 days of the AAA providing the parties a roster, then the AAA will appoint the arbitrator in accordance with the applicable AAA rules, provided that, if the process under Section 29.5.5 is triggered, the arbitrator for each batch shall be appointed per Rule MA-7 of the AAA Mass Arbitration Supplementary Rules or any later or similar version of the provision.
29.5.3. The arbitrator shall have exclusive authority to resolve any Dispute, including, without limitation, disputes arising out of or related to the interpretation or application of this Section 29.5, including the enforceability, revocability, scope, or validity of Section 29.5 or any portion of Section 29.5, except for the following: (i) all Disputes arising out of or relating to Section 29.4, including any claim that all or part of Section 29.4 is unenforceable, illegal, void, or voidable, or that Section 29.4 has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator, (ii) except as expressly contemplated in Section 29.5.5, all Disputes about the payment of arbitration fees shall be decided only by a court of competent jurisdiction and not by an arbitrator, (iii) all Disputes about whether either party has satisfied any condition precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an arbitrator, and (iv) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court of competent jurisdiction and not by an arbitrator. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. If the arbitrator awards either party more than $30,000.00 in an arbitration, inclusive or exclusive of attorneys’ fees and costs, such party may appeal the arbitration award to a panel of three arbitrators pursuant to the AAA rules. The award of the arbitrator or panel is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.
29.5.4. The parties shall bear their own attorneys’ fees and costs in arbitration unless the arbitrator finds that either the substance of the Dispute or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). If you or we must file a motion to compel arbitration, the prevailing party on such motion or action shall be entitled to recover from the non-prevailing party all reasonable costs, necessary disbursements, and reasonable attorneys’ fees incurred in connection with seeking or opposing the motion to compel arbitration. Additionally, the prevailing party in any court action relating to whether either party has satisfied any condition precedent to arbitration, including the Informal Dispute Resolution Process, shall be entitled to recover their reasonable costs, necessary disbursements, and reasonable attorneys’ fees.
29.5.5. To increase the efficiency of administration and resolution of arbitrations, you and we agree that, if either party elects to arbitrate 25 or more Disputes filed in court by the other party of a substantially similar nature or with the assistance of the same law firm, group of firms, or organizations, the AAA shall (i) administer the Disputes in batches of 100 Disputes per batch (plus, if there are fewer than 100 demands left over after the batching described above, a final batch consisting of the remaining demands), or in a single batch if there are fewer than 100 demands in total, (ii) appoint one arbitrator for each batch, (iii) administer the batches concurrently, or (iv) provide for the resolution of each batch as a single consolidated arbitration with one set of administrative fees due per side per batch, one procedural calendar per batch, one hearing (if any) per batch, and one final award per batch (“Batch Arbitration”). The hearing for each batch (if any) shall be virtual, unless the parties agree otherwise or the arbitrator finds that an in-person hearing is necessary, in which case the arbitrator shall determine the location of the in-person hearing. Arbitration awards in one batch of arbitration demands shall have no precedential effect on subsequently administered batches.
All parties agree that Disputes are of a “substantially similar nature” if they arise out of or relate to the same event or factual scenario, raise the same or similar legal issues, and seek the same or similar relief. If the parties disagree on the application or administration of the Batch Arbitration process, either party shall advise the AAA, and the AAA shall appoint a process arbitrator to determine whether the Batch Arbitration process applies (“Process Arbitrator”). To expedite the resolution of any such dispute, the parties agree that the Process Arbitrator may decide the procedures necessary to resolve any disputes promptly. We shall pay the Process Arbitrator’s fees. You and we agree to cooperate in good faith with the AAA to implement any steps to minimize the time and costs of arbitration, which may include (i) the Process Arbitrator increasing the size of any batches above 100 based on the total arbitration demands filed, (ii) the appointment of a discovery special master to assist the arbitrator in the resolution of discovery disputes, or (iii) the adoption of an expedited calendar for the arbitration proceedings. This Batch Arbitration provision shall not be interpreted as authorizing a class, collective, or mass arbitration or action of any kind or arbitration involving joint or consolidated claims under any circumstances except as expressly outlined in this Section.
29.5.6. You have the right to opt out of Section 29.2 to the extent it permits a party to elect arbitration by sending written notice of your decision to opt out to the address set forth in Section 30.3 or by sending an email to NALLPoptout@legoland.com within 30 days after agreeing to Section 29. To be valid, your notice must include your name and address, any email address related to your use of our Services, and an unequivocal statement that you want to opt out of arbitration. If you opt out of Section 29.2 to the extent it permits a party to elect arbitration, all other parts of these Terms will continue to apply to you. Opting out of arbitration has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.
29.5.7. If any part or parts of Section 29 are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed, and the remainder of Section 29 shall continue in full force and effect. However, if Section 29.5.5 is found to be invalid or unenforceable to any extent, then you agree that Section 29.2 shall be of no force and effect to the extent it allows parties to elect arbitration.
29.5.8. Notwithstanding any provision in these Terms to the contrary, we agree that if we make any future material change to Section 29, we will notify you. Unless you reject the change within 30 days of such change becoming effective by writing to us at the address set forth in Section 30.3 or by sending an email to NALLPoptout@legoland.com, your use of our Services, including the acceptance of products and services offered on or through our Services, following the posting of changes to Section 29, constitutes your acceptance of any such changes. Changes to Section 29 do not provide you with a new opportunity to opt out if you have previously agreed to a version of Section 29 and did not validly opt out of arbitration. If you reject any change or update to Section 29 and you were bound by an existing agreement arising out of or relating in any way to your access to or use of our Services, any communications you receive, any products sold or distributed through our Services, or these Terms, the provisions of Section 29, as of the date you first accepted Section 29 (or accepted any subsequent changes to the provision), remain in full force and effect. We will continue to honor any valid opt-outs of the arbitration that you made to a prior version of Section 29.
29.6. These Terms and any Dispute will be governed by the laws of the state of Florida and applicable federal laws of the United States, consistent with the FAA, without regard to any principles of choice or conflict of law. Except as set forth in Section 29.5.1, this Section is intended to specify the use of such law as the governing law for substantive matters in any court proceeding or arbitration and to interpret these Terms.
29.7. Any action, suit, or other proceeding arising out of or relating to these Terms, including any Dispute, shall be brought exclusively in (i) the state court sitting in Winter Haven, Polk County, Florida, or (ii) the federal court sitting in Polk County, Florida, with jurisdiction over Winter Haven, Florida. Each party irrevocably submits to the personal jurisdiction of, and agrees that venue is proper in, each such court, and waives, to the fullest extent permitted by law, any objection to the laying of venue in any such court, including any claim that a Dispute has been brought in an inconvenient forum.
30. General
30.1. You may not assign, delegate, or transfer these Terms, or your rights and obligations hereunder, to any other person in any way (by operation of law or otherwise) without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. We may transfer, assign, or delegate these Terms and its rights and obligations hereunder to any other person without your consent.
30.2. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
30.3. You acknowledge and agree that we may give notice to you through email using the latest email address you provided to us, which constitutes effective notice. You are responsible for keeping your email address information with us up to date. You may give notice to us at the following address:
The Corporation Trust Company
Corporation Trust Center
1209 Orange Street
Wilmington, Delaware 19801
Such notice shall be deemed given when received by us by letter delivered by nationally recognized overnight delivery service or first-class postage prepaid mail at the above address.
30.4. We encourage you to review any available Frequently Asked Questions (FAQ) section on our Sites for additional information and guidance. If you still have questions, you may comments@merlinentertainments.biz.
30.5. You undertake to use our Services and products purchased on or through our Services in compliance with all applicable U.S. or other export and re-export restrictions of relevant jurisdictions. You acknowledge and agree that our Services, including any products purchased on or through our Services, may not be exported or re-exported (a) into any embargoed countries by your country of residence or other relevant countries or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also will not use our Services, nor the products purchased on our Services, for any purpose prohibited by any applicable law.
30.6. In accordance with California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814 or by telephone at (800) 952-5210.
30.7. Our failure to respond to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
30.8. Subject to Section 29.5.7, if any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary. These Terms shall otherwise remain in full force and effect and enforceable.
30.9. These Terms are the final, complete, and exclusive agreement of the parties with respect to the subject matter hereof and supersede and merge all prior discussions between the parties with respect to such subject matter.
30.10. These Terms, which by their nature should survive the termination of these Terms, shall survive such termination, including, but not limited to, the restrictions, disclaimers, limitations, indemnity, and rules regarding dispute resolution in Section 29, as well as the provisions in Sections 5 and 25 through 27.
30.11. Subject to Section 29.5.8, PLEASE NOTE THAT THESE TERMS ARE SUBJECT TO CHANGE BY US IN OUR SOLE DISCRETION AT ANY TIME. When changes are made, we will publish a copy of the current Terms and any updated Policies available through our Services, and we will also update the “Last Updated” date at the top of these Terms. If you do not agree to any change(s) after receiving notice of such change(s), you shall stop using our Services. Otherwise, your continued use of our Services constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK OUR SITES OR SERVICES TO VIEW THE THEN-CURRENT TERMS.
